Refund policy

Return and Refund Policy

Thank you for shopping with Dots Technology & Trading! We strive to provide high-quality products and customer satisfaction. Please carefully review our policy below:

1. No Returns Once Sold or Opened

  • No Returns: Once a product has been sold, it cannot be returned for a refund or exchange unless it is defective or damaged upon arrival.

  • No Returns Once Opened: We do not accept returns for items that have been opened, used, or removed from their original packaging.

2. Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us within [X] days of receiving the product. We will review your case and, if the item is indeed faulty, offer a replacement or refund.

To initiate a return for a defective or damaged item, please provide the following:

  • Proof of purchase (receipt or order confirmation)
  • A clear photo of the defect or damage

3. Contact Us

If you have any questions or concerns, please feel free to reach out to us:

  • Email: dickson@dotstechnology.com.sg
  • Phone: +65 9729 2562
  • Address: 2 Bukit Batok Street 23, Bukit Batok Connection, #05-03, (S) 659554

We will gladly assist you with any product-related issues.