FAQ

What is the minimum amount to be entitled to free delivery?

Enjoy free delivery when your total purchase reached $200 & above (inclusive of GST). For orders below $200, there is a delivery fee of $10.70 (inclusive of GST).

Once your order is successful, we will send an electronic acknowledgement to you within 24 hours. If in any case that the item is unavailable, we will contact you for further action. While we do everything we can to make sure our stock levels are accurate at all times, there may be some occasions due to unforeseen circumstances that we may be unable to fulfill your order or source out a replacement product. If in any case this should occur, we will contact you for a full refund.

Please contact us with your order number after you have placed the wrong order. In any event if the order is processed and in the process of being delivered to you, a re-delivery fee of $10.70 (inclusive of GST) applies.

If items ordered is an indented items, no returns or refund will be available.

We reserves the right to any issues pertaining refunds and exchanges on a case to case basis in accordance to Dots Technology & Trading's discretion

Please contact us with your order number and items that is damage to enquiries@dotstechnology.com.sg . Our sales personnel will call you personally to follow-up.

Yes but there will be a S$10.70 fee (inclusive of GST) as administrative charge to cancel your order. A refund will only be made when the order is cancelled due to the unavailability of items.

We aim to deliver within 5 working days. Our delivery timing is Monday to Friday, 9-6pm and Saturday 9-12pm. To ease and facilitate better delivery service, customers can also indicate the day and time to avoid during the above period.

Currently Dots Technology & Trading delivers island-wide except the following areas: Jurong island and PSA. We reserve the right to reject restricted areas that require us to change pass and exit with empty load on our vehicle. We seek your kind understanding for this. If in doubt, please do not hesitate to contact us at enquiry@dotstechnology.com.sg or call us at 62685823.

Customers can choose to self collect at our warehouse. We can also arrange to deliver the goods outside the restricted areas mentioned above.

Please contact us at enquiry@dotstechnology.com.sg or call us at 62685823 (Monday to Friday; 9-6pm) .